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Right from the start, working with us will not only provide you with access to Barbour ABI’s market-leading platform, a dedicated Customer Success Manager will be assigned to you who will ensure you’re on the pathway to success.
You will build an excellent relationship with your Customer Success Manager, who will take time to understand the intricacies of your business, as well as your unique needs and aspirations. They will soon become a valued extension of your team and will support you with how to use the Barbour ABI platform effectively – making the intelligence work hard on your behalf.
At Barbour ABI, we take a proactive approach to ensuring customers are happy. We want to provide the tools and support needed to succeed and flourish using our invaluable platform. Whether you’re a product manufacturer looking for high value commercial projects nationally, a recruitment agency looking to place the best construction candidates within your local region or a contractor wanting to build new relationships within the industry – we have the expertise to connect you to a wealth of data and intelligence catered specifically to your business goals.
When you become a customer of ours, you can expect to hear from us frequently. We seek to support our customers every day through various communication channels to make accessing our experts as easy and convenient as possible. Using phone, email, live chat and social media – your dedicated Customer Success Manager and the wider team is always on hand to answer your questions and share insight to help you achieve your goals.
We pride ourselves on being market leader and take this role very seriously, continuously developing and seeking new ways to add value throughout our customers’ journey with us. During every interaction with our wide range of clients across key sectors including infrastructure, leisure, residential and retail, we use this opportunity to ensure they have access to the data and intelligence they need – seeking to develop our products and services in line with demand.
To further nurture the Barbour ABI community in addition to our other products and services, we release an interactive and informative update each month. This includes details on the latest developments from the Barbour ABI group, as well as insights from key figures in the industry.
We also feature regular industry-focused reports that relate current affairs, economic developments and key trends to our industry. Written by our expert economics team and used regularly by national journalists, authorities and government departments, as well as by many of our customers in their monthly business meetings, these reports come free of charge to customers with a subscription to Barbour ABI.
to success
You will be introduced to your dedicated Customer Success Manager and set up on the Barbour ABI platform
Your Customer Success Manager will be in touch regularly to assess your specific needs and ensure your journey is off to the best start
Your Customer Success Manager will also speak to you about your training needs and ensure you have the right knowledge to fully utilise the Barbour ABI platform for your business
to success
Your Customer Success Manager will be in touch regularly to ensure you are fully supported. We will review your usage of the platform* and provide you with valuable data that will give you visibility on how your team is engaging with the platform.
*minimum usage required
to success
Having developed an understanding of your business and usage requirements, your Customer Success Manager will be there to ensure you continue to achieve optimal return on investment with us and introduce you to any additional services we provide that would be of benefit to your business. Further training will be provided and we will continue to support new users as required
to success
Your Customer Success Manager will keep supporting you and review your usage of the platform year-on-year to track your progress with us and assess your growing needs
Barbour always provide us with excellent service. When we need to discuss something they are always responsive and make sure we get the right outcome.
It has given us access to a huge bank of project information and project leads for us to follow up and look into further. Having the information at our finger tips also makes it easier to qualify projects.
I used to use a competitor for 20 years and always thought their information was far superior to Barbour ABI’s, however, I have had a big change of heart and now really rate their research and data very highly.
The Insights tool provides a detailed and manageable system of analytics that allows my work as Head of Marketing to be made quicker and easier.
I wanted you to be aware of the professionalism of one of your team members Lee Oxton. Lee and I spent some time doing some basic training on your system, he was excellent at explaining the many features and benefits of your platform and his thoroughness was exemplary. Barbour ABI are most certainly in fantastic hands for the future if this is an example of your customer service.
I would describe the service received from Barbour ABI as EXCELLENT. Our Account Manager is always available for advice, guidance and on-hand to escalate priority requests when required.
The level of customer service is excellent! The frequency and nature of our contact with our Account Manager is just right and always supported by an excellent technical knowledge.
Barbour ABI gives us a wider knowledge of construction companies in the UK and gives us the opportunity to build relationships with them.
