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The General Data Protection Regulation (GDPR) came into force on 25th May 2018 and covers the processing and controlling of the collection, storage and use of personal data. GDPR is a hot topic and we want to be clear about how our data and processes meet the new standard.
GDPR compliance is very important to us, and we have invested a lot of time and resource to get this right – over 4,500 hours so far – and have been working in consultation with Baker McKenzie throughout the process. Every individual within the business has a responsibility for our continued success and therefore everyone is fully immersed in our extensive GDPR compliance and training programme.
Please do contact one of the team if you have any questions about GDPR – as well as ensuring that our people, processes and systems are compliant, they are also here to help you.Contact Us
You can continue to use our data to support your sales and marketing activities, as long as you adhere to GDPR regarding the collection, storage and use of personal data within your own business. We recommend that you take independent advice to ensure you comply. Using personal data for the purposes of electronic marketing communications continues to be covered by the Privacy and Electronic Communications Regulations 2003.
We have collated a list of questions that we have been asked by our clients so far. If you have a question you would like us to answer that does not appear below, please do let us know at email@example.com.
We have audited every process within the business to ensure we are compliant with GDPR. As such, we have revised processes and procedures where necessary so that as a business, everyone understands their role in ensuring compliance with GDPR. It should be noted that GDPR relates solely to personal data, meaning a lot of existing processes remain unchanged.
The data we supplied prior to the 25th May 2018 adhered to the existing Data Protection Act (DPA) and the data we have supplied after the 25th May 2018 adheres to GDPR. GDPR does not mean you cannot process personal data, and the vast majority of data we collect will remain unchanged.
The Information Commissioner’s Office (ICO) does state that contact names are personal data, however you are still able to process personal data as long as you have a lawful basis for doing so. Our lawful bases allow us to continue to hold and process contact names.
If an individual has requested to be removed from our database then that individual will no longer appear on Evolution/Barbour ABI App/Openings etc. We advise all of our clients to extract and use the data within 24 hours. If you have extracted our data into your CRM, it will be your responsibility to update the records you hold.
No. It is your responsibility to comply with GDPR for the collection, storage and use of personal data as a data controller within your business. The processes involved with our own collection, storage and use of personal data comply, and you have to ensure the same.
The data we supply to you remains the same. However, it is your responsibility to comply with GDPR for collection, storage and use of personal data within your business. Remember that under GDPR you are now the data controller and you now have to give data subjects’ enhanced rights around their personal data. You must also comply with existing regulations such as PECR and it remains your responsibility to adhere to our contracted terms and conditions.
Once you have processed data and imported it into your CRM or equivalent, under GDPR this means you are now the data controller. It is therefore your responsibility to comply with GDPR with regards to the data that you already hold. Consent gained prior to 25th May 2018 has been obtained under existing DPA regulations and is something you must be aware of. We will be refreshing our consent with individuals as an ongoing process, something we already do as “best practice” to comply with DPA, and something we will continue to do to comply with GDPR.
It has given us access to a huge bank of project information and project leads for us to follow up and look into further. Having the information at our finger tips also makes it easier to qualify projects.
I wanted you to be aware of the professionalism of one of your team members Lee Oxton. Lee and I spent some time doing some basic training on your system, he was excellent at explaining the many features and benefits of your platform and his thoroughness was exemplary. Barbour ABI are most certainly in fantastic hands for the future if this is an example of your customer service.
We have always received a swift, friendly and competent service from our Account Manager, who is always reachable and responsive to our email requests.
The inclusion of key contact details has enabled me to get in touch with key decision makers and circumvent what can be a frustrating process through company switchboards.
I used to use a competitor for 20 years and always thought their information was far superior to Barbour ABI’s, however, I have had a big change of heart and now really rate their research and data very highly.
The level of customer service is excellent! The frequency and nature of our contact with our Account Manager is just right and always supported by an excellent technical knowledge.
The data has been great, always including the information that I need to find a site and who to contact.
I’ve personally used Barbour-ABI for a number of years and find the data to be excellent. The project specific data within the evolution system is proving essential to growth of my business. I wouldn’t hesitate to recommend Barbour ABI to any of my peers. Quality information, easy to use system, reasonably priced.
The Openings product is very impressive. My team are actively using it every day and we will be renewing for the foreseeable future and frequently recommend this product to our clients.