Tel: 0151 353 3500

Careers

Telephone Researcher

We are looking for a Telephone Researcher to join our Research team at Barbour ABI. Primarily this role consists of researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers.

Responsibilities

  • Researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers
  • Interacting directly with customers through our internal CRM systems to answer queries on project information
  • Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations
  • Achieving KPI targets around project volume, quality of data gathered and call time and dials
  • Liaising with other colleagues within the business
  • Building relationships with contacts within the construction industry
  • Be open to performing other tasks as the manager and business requires

Requirements

  • An excellent telephone manner is essential as is the ability to confidently communicate at all levels
  • Good written and verbal communication skills as well as attention to detail
  • Contact centre experience; inbound and outbound will be considered
  • Attention to detail
  • Strong planning, organisation and time management skills
  • Be computer savvy; as you will be expected to use their bespoke CMS system
  • Determined to exceed targets and objections
  • A 6-month induction to continuous training from a dedicated Research Training Manager which includes 121 training, workshops and on the job coaching & training
  • A great internal leadership team who have all been promoted internally
  • An open plan office with free car parking

Benefits

  • 25 days annual leave (rising up to 27days)
  • Group personal pension plan
  • Life assurance
  • Interest free season ticket loan (STL)
  • Private medical insurance
  • Employee assistance programme
  • Employee discount scheme
  • Eye-care Vouchers
  • Discounted gym membership
  • Agile/remote working
  • Bike to work
  • Buying holiday
  • Health cash plan

We know that sometimes the ‘perfect candidate’ doesn’t exist, and that people can be put off applying for a job if they don’t fit all the requirements. If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. Infopro Digital is proud to be an Equal Opportunities Employer.

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Barbour ABI, a division of Infopro Digital, is the UK’s leading provider of intelligence and lead generation services that help clients to generate new business opportunities from the construction sector. With more than 80 years of experience and 100+ colleagues based at Cheshire Oaks within our research, sales, client management and marketing teams, the quality of our data collection processes and existing knowledge in researching and tracking construction projects is second to none – we publish the UK Government’s National Infrastructure & Construction Pipeline and provide the Office for National Statistics with critical data to produce its Construction New Orders estimates.

Infopro Digital are one of the world’s leading B2B publishers in professional information and digital services. A three times awarded Digital B2B Publisher of the Year, we have 3,200 employees across 17 countries; and revenues of €440m across six professional markets: Finance, insurance, automobile, construction, retail and public sector. Our international presence includes a vibrant culture, with offices in London, New York, Hong Kong and Paris.

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Place of registration: Barbour ABI Limited Company number: 13427982, Registered office: 5th Floor, 133 Houndsditch, London, EC3A 7BX

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